VoIP
Agent Headset Options
The following are
headset choices compatible with our Softphone technology.
Once you purchase your headset, you will be issued a headset/station ID number
for use with your new headset that will be used in connecting to the VCC platform.
Plantronics headsets are the most commonly
used telephone headset available on the market today.
They also come with an excellent
warranty and test rating.
ONLINE RETAILERS (or through Local Retailers)
These products can be shipped overnight quickly if ordered by 8 PM EST.
If you require an urgent overnight shipment, contact Support with your credit card for $4 overnight shipping.

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Plantronics
Audio .630 USB Popular
- Economical wideband corded headset
- Full wideband audio for clearer conversations
- USB-enhanced digital sound quality
- Crisp digital audio
- Full-range stereo sound
- Noise-canceling microphone
- Soft, swivel-mounted ear cushions
- Designed for hours-long comfort
- Designed for over-the-head comfort
- Inline controls for volume and mute
- Fingertip control over volume and mute
- QuickAdjust boom assures ideal microphone placement
- $4 overnight shipping available if you contact Support at 800.441-4350.
Preferred Vendor A
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Plantronics
Audio .655 USB Popular
- DOUBLE EAR
- 40 mm speakers deliver full range digital audio
- Pillow-soft ear cushions enable all-day comfort
- USB connection provides true plug-and-play
- Noise-cancelling microphone for clear conversations.
- Fast Mic Mute quickly mutes microphone when boom is raised.
- $4 overnight shipping available if you contact Support at 800.441-4350.
Preferred Vendor A
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Plantronics
Audio .470 USB Popular
- DOUBLE EAR
- Compatible with Windows & Macintosh
- Connect with an analog connection or use the included USB connection to ensure consistent sound quality on every call and for every application.
- Adjust the headset to personalize the fit, the lightweight and ergonomic design deliver extraordinary comfort for hours. The microphone minimizes background noise.
- Easily fold and fit the headset into a crowded briefcase. Make internet calls, watch DVD's, or listen to music and Podcasts-- it's the only headet you need.
- $4 overnight shipping available if you contact Support at 800.441-4350.
Preferred Vendor A
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A headset should be closen for comfort, quality and convenience.
Only Platronics headsets, with the new DSP technology are compatible
with Softphone. Although other USB headsets will work, they will
slow the speed of your computer, since the DSP headsets use a
built-in processor to take the burden away from your PC.
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Plantronics CS-50 USB
Wireless Headset
- The only complete wireless VoIP solution—take
conversations up to 200 feet with no headset cables
- The first wireless with remote ring detection and
call answer/end at the touch of a button
- Instant USB connectivity for easy compatibility
and quick set-up
- Superior sound quality for clear, private, and completely
secure calls, including noise-canceling microphone
- IntelliStand™ senses when the headset is removed
or replaced in the base unit to automatically answer
or end a call.
- Customizable comfort with four wearing styles: two
of which are included—over the head and over
the ear; and two which are optional—behind the
neck, and dual T-pad headband
- All day freedom—talk up to 8 hours without
recharging; full recharge in under 3 hours, 80% recharged
in 1.5 hours
- Streamlined one-finger volume control and mute button
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LOCAL RETAILERS (or through Online Retailers)
These products can be ordered online and picked up locally at a retail store.
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Plantronics Audio .626 Headset
- Digital equalizer
Optimizes 24-bit hi-fi stereo sound for enhanced listening.
- Wideband acoustic echo cancellation
Provides clear sound.
- Noise-canceling microphone
Blocks out unwanted noise for crisp dialogue.
- Soft-foam earpads
For a comfortable fit.
- USB connection
Offers plug-and-play connection.
- In-line controls
Let you control the volume and mute options from your headset.
- Use the Add to Cart below to add to your cart and check stock!
Average Cost to Purchase:
$45 plus tax
from Best Buy. |
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Plantronics Audio .646 Headset
- Behind-the-head design
Allows wearing comfort.
- Digital equalizer
Optimizes 24-bit hi-fi stereo sound for enhanced listening.
- Wideband acoustic echo cancellation
Provides clear sound.
- Noise-canceling microphone
Blocks ambient noise for crisp dialogue.
- Soft-foam earpads
For a comfortable fit.
- In-line controls
Let you control the volume and mute options from your headset.
- USB connection
Offers plug-and-play connection.
- Use the Add to Cart below to add to your cart and check stock!
Average Cost to Purchase:
$45 plus tax
from Best Buy. |
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If you already own a Plantronics
headset ,
and would like to continue using it, this adapter will allow
you to do so:
Plantronics DSP DA-60 Adapter
- With the DA-60 you can use Plantronics H-Series
headsets currently owned by agents with the new Softphone.
- Settings, including volume, can be controlled right
from the computer.
- Inline volume and mute controls to quickly mute
conversations or adjust volume.
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Headsets for Polycom IP
Wireless
Plantronics Supra Plus Wireless Monuaral
- The SupraPlus Wireless Professional Headset System was designed specifically for contact center supervisors and office professionals with phone-intensive responsibilities who demand hands-free mobility along with Plantronics supreme comfort and superior audio quality. The SupraPlus Wireless is built on digitally-encrypted DECT 6.0 technology and combines the audio clarity of traditional corded technology with the mobility of wireless - so employees can continue digitally secure phone conversations while moving about the office or contact center.
- Talk Time Up to 10 hours
- Standby Time Up to 50 hours
- Range Up to 300 feet
- Noise-Canceling Headset Microphone
- Operating Frequency Voice-dedicated DECT 6.0
- Security/Privacy 64-bit digital encryption
- Power and charge indicator lights
- Online indicator light
- Headset Controls: Volume, mute, call answer/end
- Battery Recharge Time: 1 hour for 5 hours talk time, 3 hours for 100% charge
- Compatible with all major corded desk phones
- Over-the-head Headset Style
- User Density Unlimited (subject to range degradation and environmental conditions)
- This plugs directly into the back of your Polycom phone.
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Plantronics
CS70 Wireless Popular
Plantronics CS70 lets you communicate in style and unmatched comfort. The CS70 Wireless Office Headset System is ideal for on-the-move office executives and boasts a lightweight, over-the-ear design that combines sophisticated style with all-day wearing comfort.
- Lightweight and sophisticated over-the-ear design delivers all-day wearing comfort
- Roam hands-free up to 300 feet from your desk phone
- One-step remote answering makes it easy to stay connected
- Discreet Voice Tube assures sound quality and comfort
- Optional HL10 lifter automatically lifts handset and returns it to the cradle
- Enables remote or one touch call answer/end with your Plantronics headset
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Plantronics Voyager 510S Bluetooth Wireless
- Enjoy wireless freedom in the office or on the go with the Plantronics Voyager 510S Bluetooth Wireless Headset System. This extremely lightweight, versatile and stylish headset provides all-day wearing comfort and it folds away for easy storage. The noise-canceling microphone delivers clearer voice transmission and superior sound quality.
Deskphone Adapter turns your office phone into a Bluetooth phone
- One headset solution for wireless communication in and out of the office
- Multipoint Technology allows seamless switching between your office phone and your voice-enabled Bluetooth® mobile phone, PDA or laptop
- "Smart" technology automatically knows which device you are using—and allows you to take calls from either device at the touch of a button
- Lightweight award-winning Headset design for all-day wearing comfort
- Noise-canceling microphone for superior voice transmission
- Headset folds into pocket or purse for quick and easy storage
- One-touch call answer/end, last number redial and voice-activated dialing
- Boom swivels for use on either ear for optional wearing preference
- Comfort-fit speaker provides maximum audio reception quality
- Up to 6 hours of talk time and up to 100 hours of standby time
- Supports Bluetooth® headset and hands-free profiles
- Freedom to roam up to 33 feet (10 meters) from your Bluetooth-enabled device
- Headset automatically charges when in the base so you never miss a call
- This plugs directly into the back of your Polycom phone.
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Plantronics Supra Plus Binaural Headset (H261N)
- The SupraPlus brings new standards in all-day comfort and reliability to telephone professionals.
- Enhanced receive-side audio quality, intelligent flexible boom and stylish design provide greater headset flexibility.
- Must be used with a Plantronics USB-to-headset adapter or headset amplifier.
- Plantronics offers monaural or binaural versions with either voice tube or noise-canceling microphones.
- This plugs directly into the back of your Polycom or Cisco phone.
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