Richard Riga
VP; Technology, Support, Development and HR

Richard (Rich) has been in the call center industry since 1996; beginning his career with SCI. Since joining the company in 1998, Rich has worked in a diverse range of Information Technology, Development, Implementation and Telecommunications roles.

Rich has 13 years of experience, multiple certifications and accolades driving his knowledge and expertise. As the VP, Rich leads the charge of operations, management and customer quality production for the AnswerX product and service line.

Amy Little
Training, Quality Assurance and Product Development

Amy was born and raised in Lawrence, Massachusetts, where she resided until she graduated and married. Most of her family still resides in that area.

Amy began in the answering service industry in 1996 while still in high school. She has remained in the industry ever since. A transfer from call center operations has brought Amy to Support & Development where she considers every day a unique and interesting challenge.

Sonia Urag
Provisioning, Implementation and Resource Control

Sonia Urag has over 12 years of experience in the IT, contact center and telecommunications industry and has provided successful vendor management, technology and communication solutions to large contact centers.

Anthony Acevedo
Support Specialist; Reporting and Technology

Anthony's involvement in the IT industry started after he took his 2nd bachelor’s degree more aptly in Computer Science.  Anthony's IT skills had been extensively put to the test afterwards in the different areas of the IT trade.  He has established himself effectively as an IT instructor, a technical writer, a systems administrator, a programmer, a hardware and software specialist, and a tech support specialist.

Jen Gile
Support Specialist; Reporting and Technology

Jen was born February 17, 1975 and was raised in Manila Philippines.  Graduated BS Computer Science from Adamson University.   A dedicated person who thrives in pressure situations and can be counted on when the going gets tough.

Enjoys complex, multi-faceted assignments where pulling together a collaborative pool of skills is essential. Fosters a lively and professional work environment and values commitment to customer service.

 

Carin Burns
Recruitment Specialist; Human Resources

As a recuitment specialist, Carin works with prospective employees and new hires in their integration with the call center.

Carin joins the HR team with a diverse background in employee management and facilitation. Earning many top quality awards, Carin understands the need for quality.