Richard Riga
Director; Technology, Support, Development and HR

Richard (Rich) has been in the call center industry since 1996; beginning his career with SCI. Since joining the company in 1998, Rich has worked in a diverse range of Information Technology, Development, Implementation and Telecommunications roles.

Rich has 10 years of experience, multiple certifications and accolades driving his knowledge and expertise. As the Director, Rich leads the charge of operations, management and customer quality production for the AnswerX product and service line.

Tammy L. Bass
Team Support Manager; Support & HR

Amy Little
Training, Quality Assurance and Product Development

Amy was born and raised in Lawrence, Massachusetts, where she resided until she graduated and married. Most of her family still resides in that area.

Amy began in the answering service industry in 1996 while still in high school. She has remained in the industry ever since. A transfer from call center operations has brought Amy to Support & Development where she considers every day a unique and interesting challenge.

As a Support Specialist, Amy oversees training, quality assurance and reporting functions.

Jeremy Disaia
Provisioning, Implementation and Resource Control

Jeremy was born and raised in Warwick, Rhode Island. After graduation in 1992, he spread his wings and moved to Orlando.

Jeremy received his start in the call center industry in 1996 when he was hired by Convergys, a technical support call center where he specialized in WindowsNT 4.0 and Internet Connectivity. Within a year, Jeremy had advanced to Team Manager.

When a position opened up for Call Center Team Leader for a Tupperware US, Jeremy immediate seized the opportunity for growth and spent 2 years at the helm there.

Jeremy, a Support Specialist, now provides provisioning and implementation services to customers and team members. He also works with statistical reporting, setup and configuration.

Michael Tiano
Support Specialist; Reporting and Technology

Sonia Urag
Support Specialist; Reporting and Technology

Carlos Mendieta
Team Development Manager; Product and Service

Carlos (Car) was born and raised in Corpus Christi, TX. He comes from a diverse educational background, holding a bachelors in fine arts and a masters in computer science.

As the Team Leader of the Development team, Carlos' primary responsibility is to lead quality and production of applications and services.

Carlos Valentin
Development Specialist; Product and Applications