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| System Status Legend |
Time Zone Guide |
Condition |
|
Definition |
Green |
|
Normal/Standard Operation |
Red |
|
Unplanned Outage/Failure/Issue |
Yellow |
|
Alert, Notice |
|
|
|
Event |
|
Definition |
Red |
|
Failure, Outage or Service Impact |
|
|
Scheduled, Planned Event or Maintenance |
|
|
Unscheduled, Unplanned Event or Maintenance |
|
|
Condition Cleared |
| |
|
|
ETC |
|
Estimated Time to Completion/Close |
|
| Zone |
Abbreviation |
Difference |
| Eastern Time |
EST/EDT |
|
| Central Time |
CST/CDT |
-1 Hours |
| Mountain Time |
MST/MDT |
-2 Hours |
| Pacific Time |
PST/PDT |
-3 Hours |
|
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Report an Issue |
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Follow Up on an Issue |
|
All Systems Normal - 1 Alert Condition - 1 Notice
Current Conditions as of 8/20/2008 at 11:33:05 AM
| Application/Area |
Status |
Last Update |
Details |
| |
|
|
|
| AnswerX |
OK
Alert |
8/23 5:05 PM |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| N/A |
Development |
Open |
8/17/2005
12:00 PM EST |
10/25/2005 |
|
|
|
|
Ongoing development of AnswerX 4.4. Will not affect primary production operations. |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| 2209 |
Database Slowdowns
|
Research |
8/22/2005
5:00 PM EST |
Open |
|
|
|
|
Database slowdowns and timeout error messages. Researching issue. May be ongoing. Most major service impacts have been resolved. Slowdowns nominal. Will be monitored. |
|
| IntelliManager |
OK |
8/22 11:29 AM |
|
| IntelliAgent |
OK |
8/22 11:29 AM |
|
| Paging |
OK |
8/22 11:29 AM |
|
| Faxing |
OK |
8/22 11:29 AM |
|
| Email |
OK |
8/22 11:29 AM |
|
| FTP/Storage |
OK |
8/22 11:29 AM |
|
| Conferencing |
OK |
8/22 11:29 AM |
|
| |
|
|
|
|
|
| Virtual Contact Center |
OK
Notice |
8/23 6:49 PM |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| N/A |
Wed Maintenance
1:00 AM EST |
Ongoing |
8/17/2005
12:00 AM EST |
30 minutes |
|
|
|
|
System maintenance at 1:00 AM EST. Reboot required. Estimated completion is 30 minutes. |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| N/A |
Sun Maintenance
1:00 AM EST |
Ongoing |
8/17/2005
12:00 AM EST |
45 minutes |
|
|
|
|
System maintenance at 1:00 AM EST. Reboot required. Estimated completion is 45 minutes. |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| N/A |
Fix/Deployment
8/24 1:00 AM EST |
Open |
8/23/2005
6:00 PM
|
1 Hour |
|
|
|
|
System deployment, feature or upgrade enhancement scheduled. Estimated time to completion: 45 minutes. System will be down during that time. Update: May take up to 1 hour. |
|
| Agent |
OK |
8/22 11:29 AM |
|
| Supervisor |
OK |
8/22 11:29 AM |
|
| Administration |
OK |
8/23 6:49 PM |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| N/A |
Agent Hours Report |
Pending |
8/22/2005
8:15 AM EST |
8/24/2005
3:00 AM |
|
|
|
|
Unable to run agent hours reports, data not showing appropriately or accumulating sine Sunday. |
|
| |
|
|
|
| Chat and Email Management |
OK |
8/22 11:29 AM |
| Tkt# |
Issue |
Status |
Opened |
ETC |
| N/A |
System Maintenance
8/21 2:00 AM
|
Closed |
8/15/2005
10:00 AM EST |
2 hours |
|
|
|
|
System upgrade and maintenance on primary systems from 2:00 to 4:00 AM EST on 8/21. All functionality will be offline. |
|
| Agent |
OK |
8/22 11:29 AM |
|
| Administration |
OK |
8/22 11:29 AM |
|
|
For emergency assistance, please call 800.441-4350 (or 407.478-9000), 24 hours a day, 7 days a week.
For system outages only, please call 877.OUTAGE-X.
Normal support hours of operation are from 6:00 AM to 12:00 AM, weekdays. |
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© 2006 AnswerX. All Rights Reserved.
Information duplication prohibited. |
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